Work-from-Home Policy – Record SMS Message and Record Voice Calls for Records Request Compliance

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In line with travel and work restrictions, many companies and organizations are forced to stop their operations. People are required to stay at home as Governments commence containment protocols to prevent further spread of the virus.

As people continue to ease up on the new normal, companies and organizations established a work-at-home set up to continue business even in times of crisis. However, this can be a challenge without proper communication. Providing employees with the right communication tools and platforms they need to communicate with their clients or colleagues is essential for business continuity. 

Fortunately, there are new communication platforms such as WhatsApp that are beneficial among employees due to its wide variety of features. WhatsApp is a secured messaging app that will not only allow you to send and receive messages but can also be used to make calls and attach important business files in group chats. 

Employees must be able to comprehend that the utilization of compliance tools such as mobile archiving solutions is an asset to company monitoring software protect an organization during a disaster. The records will help regulators an insight into the work employees have been conducting and to help ensure that the business is still productive. 

Regulatory agencies have provided regulatory guidance amidst the coronavirus pandemic that expects firms to establish a supervisory system that will monitor phone calls, record voice calls, and capture text messages of their employees for supervision purposes. 

This infographic fromTeleMessage contains some points that regulators have made clear regarding their regulatory guidance.


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