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Process Management And Its Importance

It is not new to talk about processes amid matters related to management.  And with each passing day, it is a subject that has become more recurrent and debated in the entrepreneurial environment.  In an increasingly competitive and innovative market, small companies have stood out, not only for the products or services offered but mainly for the value they have added to their customers.  And for that, the processes need to be aligned in all aspects. 

When it comes to the management of the company, they need to be continually improved and updated so that the business achieves good results and manages not only to stabilize the market but also to expand sustainably.  Process management is a set of practices that analyze and monitor organizational workflow.  It is a tool with total impact and control over what is being produced and offered to the end customer. 

Managing processes allows the company to promote continuous improvement according to objectives, policies, and strategies that meet all stakeholders: suppliers, partners, employees, and customers.  Therefore, it is essential to understand process management, how it works, and its benefits, thereby leveraging your business’s success. 

What Is Process Management?

To better understand the concept of process management just like in great lakes advisory for example, let’s reinforce the meaning of process for the organization.  The process is any action or set of actions that lead to achieving an objective.  These are sets of activities performed by people or equipment in an organization.  For example: In the automobile industry, there is the overhaul department.  The assembly review process is composed of a series of other processes, called secondary processes, which analyze whether the product is ready to be made available for sale.  It is this process that will guarantee quality and eliminate faults. 

Process management consists of managing a business through process control.  That is, management is done through a systemic view of the organization.  It seeks to optimize a company’s results, eliminating unnecessary steps, defining, measuring, monitoring, and improving processes that align with the organization’s goals and strategies.

The primary function of process management is to balance and promote the high performance of all processes in an organization and the interaction between them to successfully achieve the company’s objectives.

In this way, an organized and connected company, through process management, can deliver value, achieve better results, and have planning and predictability, facilitating both the identification of deviations and the ability to see new opportunities and apply high-performance management. 

How Important Is Process Management?

If we compare it to years ago, the market has become increasingly complex and diversified, and customers have become even more demanding.  Considering this scenario, the need to improve the company and its processes is even more evident.  As its focus is on continuous improvement, process management helps make all aspects of the business more successful, aligned, clear, and organized in all its spheres.  Process management is essential for controlling processes, seeing them as a union to achieve specific company goals.  It is also essential in other situations, such as:

  • Allows you to get to know your business better
  • Establishes clear and well-defined processes
  • Measure the results
  • It speeds up the decision-making process
  • Reduces costs
  • Optimize time
  • Increases customer satisfaction
  • Standardizes internal processes
  • Checks and suggests another process of opportunity or added value to the organization
  • Consolidates and clarifies roles and responsibilities
  • Better distributes resources
  • Automates processes